Do you allow pets?

For the convenience of other guests, pets are not allowed at either resort (with the exception of guide dogs, hearing dogs and assistance dogs). Please advise us before you book. Any guest found to have brought a pet with them will be asked to remove them from the premises immediately, at their own cost.

Do I need to bring my own towels?

We provide towels and bed linen in all our accommodation. Swimming towels are available from reception/spa reception for a £2 hire charge and £5 deposit.

Do I need to bring my own sports equipment?

You can hire a selection of rackets/balls from reception for a returnable deposit. Hire charges apply for some equipment – please check individual sports pages.

What facilities are in our rooms?

None of our rooms are deluxe but all are en-suite with bath or shower, TV, tea/coffee facilities, telephone and safe (free of charge – deposit required). All bedrooms also have access to free Wi-Fi.

Do the rooms have irons and ironing boards?

The rooms do not have ironing facilities however you can hire an iron and board from reception for a £10 deposit.

Which meals are included during my stay?

All breaks are on a Full Board basis, meaning that all meals are included from check-in to check-out.

  • Evening meal on arrival day
  • Breakfast, lunch and evening meal on your staying days
  • Breakfast on departure day

You are welcome to lunch on arrival and departure day, however this is charged separately. Please note that lunches pre-ordered through our online booking system are non-refundable.

All meals are served from our hot and cold buffets. High Tea for young children is available between 5.00pm and 5.15pm (this must be preordered from reception – please ask on arrival). A dedicated children’s buffet is available from 6.00pm in school holidays.

Peak periods, such as school holidays, tables will be allocated for groups of 6 or more only at the Manor Resort (for evening meal). In addition, Ashbury residents will be required to have ALL meals, including lunch, at the Ashbury Resort during Peak Times.

What time is check-in / check-out?

Rooms will be available from 3.00pm on your day of arrival, and must be vacated by 10.00am on your day of departure. On arrival at the resorts, please report to reception for pre-check in information. On collecting your pack you will be asked to sign a ‘Check-in Information’ form. By signing this form you accept that, should you enter the room prior to 3pm, you will incur a £25 charge. If you prefer not to sign the form you will be able to collect your room key at 3pm.

Can we arrive after this time?

If you expect to arrive after 10.00pm on the first day of your stay please let the hotel know so that we can make arrangements for you to collect your keys. The main gates are closed after midnight. There is a call point adjacent to the gates for you to contact the night porter and gain access to the hotel. If you arrive after the dining room has closed (8.45pm), we can arrange for refreshments to be prepared for your arrival, providing you let us know in advance.

You must check-in by noon the following morning or let us know in advance if you are going to arrive after this time otherwise we reserve the right to treat your booking as cancelled (standard cancellation charges will apply)

What activities can I pre-book before arrival?

The only things which can be pre-booked are golf tee off times (Pro-Shop 01837 55742) or Spa treatments (01837 657707). All other activities are booked on arrival at the Resorts in our activity sign-up rooms.

Can I use the facilities at both resorts?

You can use all the facilities at both resorts. We offer minibus transport between the two sites, this needs to be booked at reception and is subject to availability.

Is there a dress code?

We adopt a relaxed attitude to dress code, however smart/casual wear (no sports shorts/vests) is expected after 6.00pm in the dining rooms.

Do you have cots and highchairs?

We have a number of cots and high chairs available but not all our rooms are suitable for cots so please advise us when making your booking. Cots may be standard or travel cots. Sheets and blankets are NOT provided, or available, with our cots – you will need to bring your own with you.

Are you suitable for wheelchair users?

Please read our Accessibility Information for full details

Do you have Wi-Fi?

Wi-Fi is available across the majority of public areas and bedrooms at both resorts. This service is offered free of charge (sign-in required).

Do you have free parking?

We have ample parking at the resorts and this is usually allocated on a first come-first served basis. Parking is not guaranteed and does not form part of your reservation. If you are part of a larger party and are travelling by coach or mini-bus, let us know prior to your arrival so that we can allocate space for you. While we provide free parking, vehicles are parked entirely at the owner’s risk and we accept no liability for loss or damage to vehicles that are parked on company property. There is no charge for parking on the resorts.

Do you have Electric Car Charging Points?

Charging bays are available at both resorts. Tokens can be purchased from reception. Residents: £4.50 per hour (max 8 hours). Non-residents £6.00 per hour (max 2 hours). Please note: A maximum output of 7kw/h is available over this period. We politely ask that you vacate the charging bay once your session has finished.

Do the rooms have safes?

The company does not take responsibility for valuables left in accommodation or in vehicles during your stay. For your convenience safes are available in all bedrooms for a £10 returnable deposit and we have suitcase lockers available for you to use prior to check-in and after check-out.

Lost property

You must notify us within 24 hours of departure of any loss of personal possessions. Any items found will be retained for a period of three months. If they are not claimed within this period, they will be disposed of at our discretion. As a company, we do not take responsibility for personal belongings left in your accommodation. Charges apply to return lost items.

Smoking & E-Cigarette policy

In line with government legislation smoking is prohibited in all our accommodation and public areas. Please note that provisions have been made, wherever possible, to provide external shelters to accommodate those who wish to smoke. Please note that we prohibit the use of e-cigarettes in all accommodation and all internal areas of the hotels.

Golfing information

All golfers are entitled to play 18 holes of long course golf on their arrival day (PM round only) and 18 holes on their departure day (AM round only). 27 holes of long course golf are available on all other days. We advise all those wishing to play golf to book tee times in advance.

Our experienced staff will work out a golf package for you, so that you enjoy as many of the courses as possible during your stay. Our aim with the tee time bookings during your stay is to give you; a mixture of courses, a variety of tee times (morning and afternoon) whilst also spreading tee times evenly throughout the day and across all courses. To ensure we balance the courses we may not be able to offer multiple rounds on any one particular course. We reserve the right to pair up single and 2-ball pairings.

Golf is available every day throughout the year. During our Autumn to Spring months, we reserve the right to implement alternative Winter Courses.

Additional long course golf may be available for a supplement (to be paid at the time of booking). For more information contact the golf shop directly on 01837 55742.

Golf Buggies

Please see Buggy & Trolley Hire for latest buggy prices

If you have a comment

If you have any comments or complaints during your stay please speak to reception immediately. In most cases, our team will be able to help you on the spot so that you can enjoy the rest of your holiday.

Where this is not the case, please make sure that you record the details with the Duty Manager and write to our Customer Service Manager no later than 7 days after the end of your holiday. Please forward your complaint in writing to: Customer Service Manager, The Manor House Hotel, Fowley Cross, Okehampton, Devon EX20 4NA.

Please note that we cannot act on any complaint that has not been brought to the attention of the Duty Manager at the time of the incident and is not notified in writing within 7 days of the end of your holiday.